Every new patient starts here, whatever they came in for. A scan, a proper look, an honest conversation, and a written plan sent to you within days. We charge for it because it is the most important appointment you will have with us.
Not sure? Pick the first. Kelsey can plan both skin and injectables, and will hand you to the right person if she is not the one to treat you.
With the Clinical Director, independent nurse prescriber. For anyone considering injectables, prescription skincare, or who wants the full picture.
With Louise or R-Marni. For skin concerns treated with facials, peels, SkinPen, LED and skincare, with no injectables.
Video call with a clinician. Good for skincare plans, second opinions, and planning a visit from further away. No Observ scan.
What is bothering you, what you have tried, your health and medication, what you want to change and what you want to keep.
Skin imaging that shows pigment, redness, oil, dehydration and sun damage beneath the surface. Your baseline, kept on file.
What is causing it, what will help, what will not, what it costs and how long it takes. If we are not the right clinic, we say so.
Nothing is booked or sold at the consultation. You go home, your plan arrives, you read it, and you ask us anything.
Within a few days your plan arrives as a link to your phone. It says what we found, what we recommend and why, in the order we would do it: skincare first, then treatments, then how to keep the result.
It names every product and treatment, what each is for, and what it costs. It is yours whether or not you go ahead, and you can message us about any line in it.
“A free consultation is a sales appointment. Ours is a clinical one. You pay for the scan, the time and an honest answer, and sometimes the honest answer is no.”
Not at a first consultation. We plan first, treat second. Existing patients with a plan can book treatment directly.
No. The scan, the time and the written plan are the service. One exception: if a friend referred you, £50 goes towards your first skin treatment.
Yes. A prescriber must assess you face to face before any prescription-only treatment. That assessment is this appointment, with Kelsey, or an injectable consultation with our advanced nurse, £60.
Start with our two-minute skin quiz. You get a personal skin guide straight away, and a free LED add-on with your first skin treatment.
WhatsApp us. Sarah, Jen and Sammi answer within the working day and will tell you honestly whether you need a consultation at all.
With Kelsey for injectables and skin, £95. With Louise or R-Marni for skin, £50. Online from anywhere, £50.
Book onlineAnswer eight quick questions and read what is likely going on with your skin, and what to ask us.
Take the skin quiz