We hold your appointment with a deposit. Change or cancel with 48 hours' notice and it moves with you. Less than that, it is kept and a new deposit is needed to rebook. Same-day cancellations and missed appointments can be charged up to the full cost of the treatment, and every case is looked at individually.
Your appointment time is held for you alone, and a clinician is booked and prepared for it. A late cancellation is an hour no one else can use. So we ask for a deposit when you book, and 48 hours' notice if your plans change.
Your deposit moves to the new appointment, or is refunded if you cancel.
You are welcome to rebook. A new deposit secures the new time.
Same-day cancellations and missed appointments can be charged up to the full cost of the treatment booked, to the card on file. Every case is looked at individually.
Memberships and courses: with less than 48 hours' notice the £50 fee applies and the treatment stays on your plan to rebook. On the day, or if you do not come, that treatment may be taken from your plan, and every case is looked at individually. Late arrivals: we always do our best, but if there is not enough time left to treat you safely it may need to be rescheduled, and this policy can apply.
A deposit of £50 per treatment is taken when you book, higher for some treatments. The exact figure is shown before you confirm your booking. Consultation fees are taken in full at booking and are the deposit for that appointment.
Message us on WhatsApp, 07944 990370, reply to your confirmation, or use the link in your reminder. Messages sent out of hours count from the time they are sent, so a message at 11pm two days before is in time.
Anything unclear, ask us before you book. WhatsApp 07944 990370 or skin@kbaestheticslondon.com.
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