Membership terms.

1. Your plan

• Your membership starts on the date your first payment is received.
• What is included is shown in your app, with what you have left to book.
• It is for you only and cannot be passed to anyone else.
• Every treatment depends on your consultation and on it being clinically right for you. A prescriber decides on any prescription treatment. Being in a plan does not mean a treatment will go ahead if it is not safe or suitable.

2. How long it runs

• Each plan runs for 3, 4, 6 or 12 months, shown before you join.
• 12-month plans: a six-month minimum after your 14 days to change your mind. After 12 months it carries on monthly until you cancel (section 8).
• 3, 4 and 6-month plans: a commitment to the whole plan. It ends when the plan ends, unless you choose to renew.

3. Paying

• Monthly by card, taken automatically from the card you join with.
• Ready-made memberships and Edits have a one-off £50 joining fee, taken when you join. Bespoke plans show their own price before you join.
• You can book your first treatment once your first monthly payment has gone through.
• Your monthly price is fixed for your plan, even if our prices go up.
• If a payment fails we will contact you. Bookings may be paused until it is paid, and a membership more than 30 days behind may be ended (section 9).

4. Using your treatments

• Use your treatments within your plan. Unused treatments do not carry over unless we agree in writing.
• On plans with injectable treatments, one injectable treatment can be swapped for another injectable treatment (not Sculptra), agreed with a KB clinician.
• Plans of six months or more begin with a complimentary starter facial (a Bespoke Facial with Obagi Blue Peel Radiance, worth £235). On Mum to Be it waits until after your baby arrives, because the peel is not pregnancy safe.

5. KB VIP, while you are a member

• 10% off further individual treatments and skincare bought in clinic.
• 10% off prescription skincare through our prescribing partner, with your member code.
• First access to new treatments, studies and offers.
• The 10% does not apply to courses or packages, promotional prices or Sofwave. KB VIP ends when your membership ends.

6. Changing an appointment

• Give at least 48 hours' notice to change or cancel, and nothing is lost.
• Less than 48 hours' notice: a £50 fee, and the treatment stays on your plan to rebook.
• On the day, or if you do not come: that treatment may be taken from your plan. Every case is looked at individually, and emergencies are always considered.
• Any fee is taken from the card on your membership.

7. Changing your mind

• However you join, online or in clinic, you have 14 days to change your mind.
• Tell us in writing within the 14 days for a full refund, including the joining fee, as long as no treatment or benefit has been used.

8. Cancelling

• 12-month plans: after the six-month minimum, cancel with one month's notice before your next payment date, the same way you joined.
• 3, 4 and 6-month plans, and the first six months of a 12-month plan: cannot be cancelled early, except where the law says otherwise.
• If the treatments you have had are worth more than you have paid so far, the difference is due before the cancellation is finished. It is worked out at our standard (non-member) prices at the time.
• Treatments not yet booked end with the membership unless we agree otherwise in writing. Payments already made are not refunded, except where UK law requires it.

9. If we end a membership

We may end a membership straight away if a payment is more than 30 days late, the membership is misused, these terms are broken, or treatments have been had without enough paid to cover them. Treatments not yet used end, payments made are not refunded, and anything owed may be recovered.

10. Life happens

• Moving more than 60 miles away: you can ask to cancel. We may ask for proof, and any refund is looked at case by case.
• Pausing: only in exceptional circumstances, such as pregnancy or serious illness, at our discretion.

11. If something is not right

Please talk to us first, so we can put it right. Our complaints policy explains how we handle concerns. These terms are governed by the law of England and Wales.

12. When you join

By joining you confirm you have read these terms, understand that treatment results cannot be guaranteed, and agree to the payment, booking and usage terms.

Each plan's length, monthly price and what is included are on our Memberships page and shown before you join. Appointment changes also follow our cancellation policy.

Version 2, October 2026.